Lately I have received a number of phone calls about State Farm paying for windshield chip repairs. Unfortunately as of the first of the year State Farm stopped paying for windshield repairs, unless the insured had a zero deductible. I have heard many reasons for this action and feel it is time to clear the air.
While there are a number of reasons, undoubtedly the number one answer is "MONEY". According to an article in the Denver Post, that's right Colorado -- among other states who joined us as of June 1, 2006 with windshield chip repairs being dropped, the following information was provided:
Beginning in 1997, State Farm began waiving deductibles for windshield chip repairs as a way to save money. Over 50% of those insured had a $100 or less deductible on windshield coverage. Each repair performed saved a lot of money, as windshields were more expensive then compared with today.
As time went by, things changed. By 2004, less than 37% had $100 or less deductible. During this time frame, glass shops began waiving deductibles up to $250, giving steak dinners and movie passes among other things, to bring in windshield replacement work. Insurance companies hated this marketing and felt they should be given a lower price for windshield replacements.
State Farm reacted to this by changing contracts with glass shops that stated such gifts were a violation of the contact and the shop would be removed from their list.
At the end of February 2005, the benchmark price that all insurance companies use to set what they will pay for a replacement windshield was rebalanced. Most windshield prices were slashed from 68% to 72%. The result, most windshields fall well below $500 for replacement. While in order to keep their insurance premiums low, car owners have taken deductibles up to $500 or more. At present the percentage with a low deductible stands around 25%. In short each time State Farm pays for a windshield repair, most times they lose money.
Besides this, other information I have been given for this change in payment for windshield repair includes:
-
State Farm's opinion is that this should be a shared responsibility, and by doing this they will be able to reduce premiums.
-
Since this was the only coverage that they waived the deductible, it was not fair to other industries, like paintless dent repair.
A few other insurance companies appear to be looking at this also and/or have dropped waiving the deductible for windshield repair. One other major insurance company, which has sent out notices with their bill that they would waive deductibles for windshield repairs apparently is having second thoughts. Based on calls we have received from 2 individuals about problems they have encountered with this insurance company; these are the only customer complaints I have ever received.
Incidents another situation we have observed as of late is with what a few insurance companies have referred to, for lack of another word, as incidents. While other insurance companies have waived deductibles for windshield repair, some have created this class of incidents. How they use it is 2 fold: First, a windshield repair is listed as an incident, by itself it means nothing; but you have other issues. Say someone breaks into your car by breaking a window, you open your door and the Oklahoma wind grabs it and you damage another car, your car has hail damage or you return to your car after shopping only to find you are a victim of hit and run, you now have multiple incidents. Keep in mind each chip they pay to repair is a claim they keep on file, according to one insurance agent with one of the largest insurance carriers. "Once we see a pattern of damage with the windshield, we feel that the car must also have a high rate of damage and as such is a higher risk." In both the situations you could be facing increased premiums.
Looking at these changes, it would appear it is just a matter of time before waiving the deductible for windshield repair becomes obsolete. Due to the fact that it appears that in most cases the insurance companies lose money on each repair they pay for, which means higher insurance rates for everyone, I believe the time has come for insureds to pay for the repair out-of-pocket, thus eliminating the risk of increased insurance premiums for themselves and everyone else.
As in the past, I will continue to bill insurance companies for windshield chip repair when they will pay for the repair, as to the customer's desire. The consumer should also be aware that inspite of what any insurance company states, in Oklahoma the individual has the right to choose who performs work on their vehicle--by state law. Further "all guarantees" remain in effect and that if their insurance company is billed, "they will have no additional expense" for the windshield repair, at Glass Aid.
All in all the consumer still comes out ahead with windshield repair even if they pay for the repair themselves. After all is said most windshields installed run $180 and up, here in Oklahoma City. With most replacements being under $500, the consumer saves big with windshield repair and it is a safer choice than replacement.