When buying a used car the consumer would be wise to inspect the windshield. You would be surprised at the number of calls I get about windshield damage, only to find when I get out to the vehicle that nothing can be done. In many cases an attempt has been made to repair the chip damage, with only a partial fill of the chip or the resin used was of a poor quality and has turned yellow.

When purchasing a used vehicle look at the windshield from both inside and out, do this from both the driver's side but also the passenger side.

If you find any damage, negotiate a lower price.

  • Don't let any dealer give you the line we will fix it. Take any small reduction in the price for the chip damage. Why, because in most cases they have either a company that does the repairs cheap or they do them in house to save even more. I've heard of dealers using super glue, nail polish, even clear coat (paint) for windshield repairs. That's not saying all dealers would do this, but when they look for the lowest price anything is possible. It's going to be your car, once it's sold it's your problem. By choosing who does the repair you have more control.
  • Don't let any dealer tell you that they will replace the windshield that's cracked. Again the dealer usually contracts this out; to the cheapest shop. In an ABC 20/20 report they warned of this situation. The windshield is one of the most important safety devices on your car. You and your family's life may depend on it in an accident. I've lost track of the number of calls I've taken about leaky and loose windshields, caused by replacements that were replaced as part of the purchase price. I even heard one story that 4 months after the truck had been purchased, with a windshield that had been replaced as part of the deal, that all that was holding it in was the chrome trim. Apparently the primer had been skipped. When you replace the windshield it may cost you more, but again you have control.

Finally, if the vehicle you own and needs a windshield replaced, do yourself a big favor. Don't take it to the dealer, choose a glass shop. As stated above most dealers contract this out, then add a percentage on to cover handling. Save money and keep control of your safety.