It has been a while since I last posted an article here, but I've been busy. To start with if you haven't been on the Prevent Cracks main website it has a new look. A few pages were added along with material.

1) Look on the home page of PreventCracks.com or in the right column of this blog for updates made on my Twitter account. These will be short updates but I can make them from my cell phone or computer. I set this up because at times the call volume is incredible. Not knocking it as I appreciate all the calls, however like this last Tuesday or the Thursday before when it was freezing mist, fog and rain, I took many calls asking can you perform a windshield repair? As I've said before when it's wet outside repairing a windshield isn't a good idea. Likewise I've been asked many times, is it too cold to repair a windshield? Many of these calls are from individuals that are on the website and either can't find or won't take a few minutes to find the answer.

Another problem has been at times not being able to schedule all the requests. It's very disappointing having to turn away work only to find that windshield repairs that were scheduled are found to be a pit or impact point that doesn't need to be repaired. Like shown below.

Or the damage is much larger than what can be covered with a quarter. I've lost track of the number of times I've gotten to a location only to find the star is 6, 8 10 or more inches in diameter. Then there was the guy who said the damage could be covered by a quarter, when I got out there I found out the damage that was much larger and had been caused by someone throwing a brick at it.

With Twitter, when I suddenly find myself ahead of schedule I will post the availability. Anyone who reads it and calls will be scheduled in to fill the void. So if you need a repair and want Glass Aid to perform the repair and we have said we were booked up watch the site. Also if there are questions about doing a repair during bad weather again please check the Twitter feed.

2) Now then due to the number of calls that we find when we get to the location the damage is larger then what can be covered with a quarter or is for a pit, there is now a $20 service charge. That charge is waived when we repair your windshield. Another words when we repair your windshield you pay the standard fee. When we make a dry run due to damage that is beyond repair or is a pit, there is a $20 charge to cover our expenses.

3) We receive many calls about windshield pits. The page concerning this on PreventCracks.com has more material to help you sort it out. Also a Repair Guide has been added that is in a pdf format that you can print and take to your car for reference. A direct link (short cut) has been put in place; to get to the page about pits go to windshieldpit.com.

Don't forget on your cell phone you can get info on the go at PreventCracks.mobi.

4) Many calls we take are for windshield replacements and many want us to provide them with a shop to call. At this time I'm not referring to any shop. Windshield411.com has been set up to provide those needing a replacement windshield a lot of information about what you should know. There are videos, a "quote sheet" in pdf that you can print and use to compare shops along with links to get price quotes on line.

So there is the latest changes, I hope to have one other program that I've been working in place sometime around the first of the year.